Free shipping within Canada & USA

FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

What is your return policy?

At Nine6ixe, we prioritize the quality and authenticity of our products. Therefore, we do not accept returns or exchanges on any items purchased. This policy is in place to prevent counterfeit products from being returned and to ensure that all customers receive genuine merchandise. We encourage you to thoroughly review product descriptions and size charts before completing your purchase to ensure that you are fully satisfied with your selection.

Where do my orders ship from?

All orders are processed and shipped from our facility located in Canada. We are committed to providing a seamless shopping experience, which includes prompt order processing. Orders typically ship within 2 business days, and we offer free shipping across Canada and the USA. Once shipped, customers can expect delivery within 5 to 7 business days, depending on the destination. Tracking information will be provided via email once your order has been dispatched, allowing you to monitor its progress.

Can I place an online order and pick it up in-store?

Certainly! You can conveniently select the pickup option at checkout. Our address is 48 Power St, Toronto, ON M5A 0V2. This allows you to collect your order directly from our location, ensuring a hassle-free shopping experience.

Orders

Below are some of are common questions about orders

How do you ensure product authenticity?

At Nine6ixe, we are committed to maintaining the highest standards of quality and authenticity. We source our products directly from authorized distributors and well-known brands to guarantee that every item sold is genuine. Our rigorous selection process ensures that you receive only the best products, allowing you to shop with confidence.

Are all products available online brand new?

Yes, we take great pride in offering only brand-new products on our website. Each item is carefully inspected before it is made available for sale, ensuring that our customers receive products in pristine condition. We do not sell used or refurbished items, which allows us to maintain the integrity of our brand and the satisfaction of our customers.

What payment methods do you accept?

We strive to make the checkout process as convenient as possible for our customers. We accept various payment methods, including PayPal, Interac e-Transfer, and flexible payment options through Afterpay, Affirm, and Sezzle. This allows customers to choose the payment method that best suits their needs, including the option to pay in installments.

Can I change or cancel my order after it has been placed?

Once an order has been submitted, it is processed promptly. Therefore, we cannot guarantee the ability to change or cancel your order after it has been placed. If you have any concerns or need assistance, please contact our customer service team as soon as possible, and we will do our best to assist you.

What if I receive a damaged or incorrect item?

We take great care to fulfill your order accurately; however, we understand that issues may occasionally occur. If you receive a damaged or incorrect item, please reach out to our customer service team within 48 hours of receiving your order. Since all sales are final and we do not accept returns, we will require photographic evidence of the issue to determine the best course of action. Our team is committed to resolving any discrepancies and ensuring your satisfaction.

Products

Below are some common questions about our products

Do you only purchase brand new items?

Absolutely. At Nine6ixe, we are dedicated to providing our customers with high-quality, brand-new items. Our purchasing policy strictly prohibits the sale of used, refurbished, or second-hand products. This commitment to quality helps us ensure that you receive only the best products available in the market.

Do you offer promotions or discounts?

While we may not have regular promotions, we encourage customers to subscribe to our newsletter. This way, you will be the first to know about any special offers, exclusive sales, or new arrivals. Keeping in touch with us ensures that you don’t miss out on any great deals or opportunities to save on your favorite products.

Frequently asked question

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